Terms & conditions

Sunny Sound ("Sunny Sound", "we", "us") is based in Tucson, Arizona and provides wireless headphone systems to senior living communities. By using this website or subscribing to a plan, you agree to these terms. If you are agreeing on behalf of a community or company, you confirm you are authorized to do so.

Subscriptions and billing

Plans are monthly. The price shown on the pricing section of this site is the price you pay in US dollars, billed in advance, and it renews automatically each month until you cancel. There is no startup fee and no annual contract.

Payments are processed by Stripe. We never see or store your full card number. Your subscription starts when your first payment is taken, and what you bought is whatever the Stripe checkout page described at the time.

• We can change plan prices, but not partway through a month you have already paid for. We will tell you before a change affects your renewal.
• Payments that fail may pause service until the balance is settled.
• Prices exclude any sales tax that applies where you are.

Cancellation

Cancel with 30 days' notice by emailing or calling us. Your plan runs to the end of that notice period and is not renewed after it. Monthly fees already paid are not refunded, since the equipment was in your building for that month.

The headphones, transmitters and microphones stay Sunny Sound's property throughout. They are part of the subscription, not a purchase. When you cancel, we will confirm the return arrangements with you directly.

Equipment, damage and replacement

Break a headset in normal use and we replace it at no cost. Return the damaged unit to us and a replacement goes out. That applies on every plan, not just the higher tiers.

What that does not cover is equipment that is lost, stolen, deliberately damaged, or modified. We may charge for units that are never returned. Keep the kit in the community it was shipped to unless we have agreed otherwise, and follow the cleaning and charging guidance we provide.

Delivery

We ship to all 50 US states and to Canada. Delivery estimates are estimates. Risk of damage or loss sits with your community once the kit arrives.

The weekly activity guide

Your subscription includes a weekly activity guide. It is licensed to you for running activities inside your own community for as long as you subscribe. Please don't resell it, publish it, or pass it to another operator.

This is not a medical device

Sunny Sound headphones are consumer audio equipment for group and solo listening. They are not hearing aids, not assistive listening devices in the regulatory sense, and not a treatment for hearing loss, dementia or anything else. Nothing on this site is medical advice, and nothing here replaces the judgment of your clinical team. Residents should keep using whatever hearing or medical devices their care plan calls for.

Volume is controlled on each headset by the resident or by staff. Please use sensible listening levels.

Using this website

The text, photography, logos and design on this site belong to Sunny Sound or are used with permission. You are welcome to read, share and link to any of it. You may not copy it wholesale for a competing product, scrape it in a way that degrades the site, or try to break into anything.

We work to keep the site accurate, but content changes and errors happen. If a page and a Stripe checkout disagree, the checkout is what you bought. Our accessibility statement and privacy policy are part of these terms.

Third-party services

Parts of this site are provided by other companies: the contact form is HubSpot, payments are Stripe, the demo video is YouTube, and analytics are Google. Those services have their own terms and privacy policies, and we don't control how they operate.

Warranties and liability

We stand behind the equipment and we will make things right when something goes wrong. Beyond that, the service and this website are provided as-is, without implied warranties of merchantability or fitness for a particular purpose, to the extent the law allows.

Sunny Sound is not liable for indirect, incidental or consequential losses, including lost programming time or lost revenue. Where liability cannot be excluded, it is capped at the amount you paid us in the 12 months before the claim. Nothing here limits liability for fraud, or for death or personal injury caused by our negligence.

Governing law

These terms are governed by the laws of the State of Arizona, without regard to conflict of law rules. Any dispute goes to the state or federal courts in Pima County, Arizona.

Changes

We may update these terms. The date at the top of this page tells you when they last changed, and continuing to use the site or your subscription after a change means you accept it. If a change materially affects an active subscription, we will tell you before it takes effect.

Contact

Questions about these terms: [email protected] or (833) 727-8947. Sunny Sound, Tucson, Arizona.